Invoicing
Troubleshooting zero-value invoices
Understand why an invoice shows £0 and how to fix it.
Troubleshooting Zero-Value Invoices
If a generated invoice shows £0, it usually indicates an issue with the client’s rate schedule setup.
Common causes and fixes
| Cause | Explanation | Fix |
|---|---|---|
| Uncommitted rate schedule | The Rate Schedule exists but isn’t linked to an active Employee Rate Card. | Edit the rate schedule and select the correct Employee Rate. |
| Expired rate schedule | The end date passed without a new log. | Add a new Rate Schedule with the next effective date. |
| Missing project completion | Projects not marked complete won’t appear in billing. | Add completion dates before recalculating invoices. |
Steps to resolve
- Open Client Work → Rate Schedule.
- Find the client showing the zero invoice.
- Review the rate schedule for:
- Active rate card
- Correct effective dates
- Valid hours and amounts
- Save changes.
- Re-run Calculate Invoices for that client.
Notes
- Zero-value invoices are not emailed until corrected.
- Always confirm rate schedules before final invoicing each month.