Troubleshooting & best practices

This section provides solutions for the most common issues encountered during time tracking, rate schedule management, reporting, and invoicing.
Use this page as the parent overview for all troubleshooting and best-practice guides.

Articles in this section

• Why can't I see my client or project in the time tracking dropdown?
• Why is an invoice not appearing for a client?
• How do I fix overlapping or missing rate schedules?
• How do I move time entries from one project/rate schedule to another?
• Why are my updates to client/accound data not showing?

Overview

These troubleshooting guides help you quickly diagnose and fix issues such as:

• Missing clients or project accounts on the time-tracking page
• Rate Schedules producing zero-value invoices
• Projects not appearing in invoicing
• Missing or incorrectly sent client reports
• Incorrect or missing invoice files

You’ll also find recommended best practices for avoiding these issues, ensuring smooth and reliable month-end cycles.